Legal notice

This website, www.design-by-us.com, is owned and operated by Design by Us, VAT: DK28100809, Rentemestervej 43, 2400 Copenhagen, Denmark.

Acceptance of Terms
By accessing this website or purchasing from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced herein. These terms apply to all users, including browsers, customers, and content contributors.

If you do not agree to these Terms & Conditions, you may not use our website or purchase any products.

We reserve the right to update or modify these Terms at any time. Changes will be made on this page, and your continued use of the website constitutes acceptance of such changes.

Legal Compliance
By using this website and purchasing products, you confirm that you are of legal age in your country of residence, or have provided consent for any minor dependents to use this site under your supervision.

You must not use our products or website for any illegal or unauthorized purpose, including violation of copyright laws, and you may not transmit harmful code such as viruses or malware.

Any disputes related to these Terms shall be governed by Danish law and resolved by Danish courts.

 

Accuracy of Information
We strive to provide accurate information regarding products, colors, images, descriptions, prices, and stock availability. However, we cannot guarantee that all content is complete, current, or free from errors.

Historical information may be provided for reference only. It may not be current, and we are not obliged to update it. You are responsible for monitoring changes to the website.

Product prices and availability are subject to change without notice.

Orders & Product Availability
Orders are not binding until confirmed by Design by Us via an order confirmation. Orders are typically processed within 1–3 business days, Monday to Friday (excluding public holidays).

Some products are available exclusively online and may have limited quantities. Returns and exchanges are accepted only according to our Return Policy.

If a product is unavailable or if an incorrect price is listed, we will contact you promptly. We reserve the right to cancel or correct orders when necessary.

All order-related data is encrypted using SSL to ensure secure transmission.

We cannot guarantee that the quality of any products, services, information, or other materials purchased will meet your expectations.

 

Order Confirmation & Follow-up Emails

By accepting our Terms & Conditions on the website prior to checkout, you also consent to receive a follow-up email from Design by Us regarding your order. This email may include confirmation that the products are still in your cart or provide reminders if your order has not been completed. This communication is intended solely to assist you in completing your purchase.

 

Payment Terms
All prices on this website are inclusive of VAT. Payment is due in advance at the time of purchase.

Cancellations
Orders can only be canceled before they have been processed and shipped. If you wish to cancel, please contact us as soon as possible.

Complaints & Returns
You have the right to file a complaint within 2 years of receiving defective goods. We are not responsible for defects caused by improper use or for losses resulting from repair or replacement.

To submit a complaint, email mail@design-by-us.com with photos of the defective item if possible, as soon as the defect is discovered.

Complimentary Gifts
Occasionally, we may include a complimentary gift with your purchase, such as an accessory. If you return your order, all complimentary gifts must also be returned. If a gift is not returned, we may deduct its value from your refund.

Cookies & Personal Data
We use cookies to improve your experience, remember your preferences, and collect statistical data. Cookies help the website function properly.

You can adjust your browser settings to block or delete cookies, but our webshop requires cookies to function correctly.

Personal data provided voluntarily is handled confidentially. We will not sell or share personal data with third parties unless necessary (e.g., for delivery purposes).

General Conditions
We reserve the right to refuse service to anyone at any time, for any reason.

You may not reproduce, copy, sell, or otherwise exploit any part of this website or its services without our prior written consent.

Headings are included for convenience only and do not affect the interpretation of these Terms.

Limitation of Liability
Design by Us is not liable for:

• Direct or indirect damages, including lost profits
• Temporary unavailability or interrupted access to the website
• Delays or failure to comply caused by events beyond our control, including technical issues or force majeure

Contact Information
Phone: +45 38 11 80 86
Email: mail@design-by-us.com
Address: Design by Us, Rentemestervej 43, 2400 Copenhagen, Denmark
VAT: DK28100809